Embracing technology - remain at the centre of practice efficiency

June 2018

It’s no secret that technology and innovation is on the rise on a global scale.

This movement has influenced its way through from big business and is heavily impacting the operation of medical practices.

My recent trip to the US involved visiting iconic players in the innovation scene, and allowed me to explore ideas that could be transferred to a medical practice atmosphere.

How does your culture compare?

How does your team react to change? At the Amazon head office in Seattle, company innovation results are graphically represented in their building to serve as a constant reminder of their shift toward change and innovation.

The number of innovations within the company have been growing exponentially from year to year. If someone proposes an innovation of any sort, the first answer you have to say is yes because if you voice a reply of no, you then have the task of proving why it won’t work and why it will fail to the greater team.

They immerse themselves in a culture of yes attitudes and acceptance of failure.
This brings me to the concept of Minimum Viable Product (and no, not Mitral Valve Prolapse!) which is a product with enough features to satisfy the initial purpose, and provide feedback for future development.

So, how does this work in concept?

Get your team to pick a small task that frustrates everyone, or invent a new process that will help streamline your systems, and embrace a ‘yes’ culture!

The wrong automation could be detrimental.

Whilst controlling a process through operational automation could be time beneficial there could be certain instances in your practice that should not be replaced by automation due to losing the human touch throughout the process. 

So does implementing technology really reduce empathy from within your business? Being in healthcare, you
need to identify whether automating all things really creates value or point of differentiation.

Some tasks would need to keep the ‘human’ feel to them. For example patient facing work and internal processes such as job interviews, should not be automated as technology isn’t able to relate to a social interaction and feel empathy towards a person.

The biggest take away from this trip was that if you aren’t always forward thinking about innovation and technology, and how it can help your practice by automating certain processes, how it can assist in picking up errors, streamlining processes or eliminating them all together, that you may get left behind in relation to competitors in the industry who embrace the change and ways of the future.

To find out whether technology is holding you back, contact our team to discuss your options.


Topics: medical accounting, Technology, doctor, automation, medicalpractice, innovation

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