Setting key performance indicators (KPIs) is essential for any medical practice’s congruency and efficiency.
Your employees play a vital role in the success of your Practice. KPIs for employees allows the employer to measure progress, review performance and set goals. Employee KPIs are critical for monitoring employee morale, tracking employees to meet their (and the practice’s) expectations, customer satisfaction and other individual objectives.
KPIs also provide a means for employees to assess their own performance and allow the employer to identify any areas for further training.
We have seen quite a few practices over the years try to implement KPIs without much success. An effective KPI must always be SMART.
The use of SMART goals is an effective way to assess relevance of a KPI.
Specific – is the objective clear?
Measurable – can you measure the progress and / or outcome?
Achievable – is the goal realistic?
Relevant – is the goal relevant to the role and needs of the business?
Timely – is there a clearly defined timeline?
KPIs can either be quantitative (ones that you can measure by evidence) or qualitative (measurable by observation and feedback).
Examples of these for employees can include:
Number of health assessments completed in one week / month
Ensuring all patients billing is completed and correct by days end
Phone calls are answered within 4 rings
Negative patient feedback is kept to a minimum
KPIs are critical to success to allow the employee to understand the practice’s goals more broadly. A motivated and focused employee will help any practice flourish.
For more information on how to effectively implement KPIs into your practice please contact our team.