Testimonials
Tiger Coffee Business type: Wholesale Distributor Product use: Ostendo Based in Alexandria, Sydney, Tiger Coffee is the market leader in Australia for the supply and service of fully automatic coffee machines. Tiger Coffee offers a complete solution to all sectors of the hot beverage market selling specialist coffee machines for forecourts, auto showrooms, quick service retail outlets, airline lounges, commercial offices and educational facilities. Prior to implementing Ostendo, Tiger Coffee were using MYOB Premier as their Operational, Accounting and Payroll system and manually tracking service jobs through a paper based job sheet process. With the business growing at more than 30% pa, year on year, Financial Controller Graham Chan recognised the need for the business to have greater Inventory Control, Warranty Tracking with an integrated CRM system to manage a growing client base. “After analysing a range of ERP products we decided that Ostendo was the right solution for Tiger Coffee – it was cost effective, all the modules were included in the licence cost and there was built in flexibility within the product, reducing the need for extensive customisation. Tiger Coffee has an ongoing commitment to brand development and servicing our clients. These factors combined with the quality and reliability of our coffee machines are major factors in clients purchasing our products. Ostendo has assisted our servicing division by automating our equipment servicing plans, ensuring unprecedented product reliability and high levels of aftermarket service. A significant part of our business is on-site servicing and maintenance of our coffee machines. As a result we have service vehicles which carry inventory, all of which needs to be tracked. Since implementing Ostendo we can now manage and report on inventory levels in our main warehouse and service vans, thereby ensuring we have the necessary spare parts in stock at all times. For the implementation of Ostendo we chose to partner with Cutcher & Neale. Not only did we develop an instant rapport but their knowledge and experience surrounding the Ostendo product inspired confidence. The implementation and training was structured yet flexible and the post implementation support has been of the highest standard.” - Graham Chan, Financial Controller Favorite Plastics Business type: Wholesale Distributor Product use: Ostendo Servicing Australia from the Hunter Valley, Favorite Plastics is a privately owned family business which has been trading since 1997. Favorite Plastics manufacture, import and distribute a range of plastics bags and packaging products for a variety of industries and applications. Favorite Plastics were using MYOB as their accounting system with Word, Excel & Access to run the operational side of the business. With over 1,500 inventory items and an ever growing number of custom products, Managing Director Justin Yates recognised that the business needed to manage business operations more efficiently and have greater business control. “Our business philosophy is based on first class customer service and an extensive products range at competitive prices. As the business has experienced significant growth in recent years we needed a more efficient way of streamlining business processes and managing day to day operations. The key areas we were looking to address as part of the software implementation included workflow operations, managing purchases in foreign currencies, discounts and discount groups, stock replenishment and landed costs. It was also important to have a system that seamlessly integrated with our existing accounting software, MYOB. After analysing a range of products in the marketplace we decided on Ostendo for a number of reasons – it was cost effective, flexible and adaptable to our processes and future requirements. It was also important that the consultant we engaged with had extensive experience and strong product knowledge. We felt confident engaging with the team at Cutcher & Neale who have built a professional reputation from successfully servicing businesses for over 50 years. Not only were they able to provide us with expert advice on how to make Ostendo work for our business, they deliver service and support in a timely and professional manner. We can already see the ROI (Return on Investment) within the business. We would highly recommend engaging with the team at Cutcher & Neale who we have found to be highly skilled, understanding of our business needs and professional in all our dealings”. - Justin Yates, Managing Director Nova Distributors Business Type: Plumbing & Electrical Distribution Product Use: Ostendo Nova’s brief was to implement a business management tool that would allow increased internal efficiencies, creating a positive flow on effect to their diverse and growing customer base. With a warehouse containing over 7,000 line items there was also a requirement for the stock management processes to be more efficiently handled, leading to savings through improved inventory control. No changes or improvements to the business could be measured without relevant and accurate reporting facilities, all of which are handled through a combination of out of the box and custom written reports through Ostendo. “Our business model is motivated by superior customer service delivered through our Sales and Distribution channel. As our business expanded and the needs of our clients changed we had to adapt our systems to deliver our products and services in a more efficient and cost effective manner. In addition, any new Business Management solution had to integrate with MYOB, be flexible enough to be tailored to our specific business requirements and be scalable. After doing extensive research, we came to the conclusion that Ostendo would provide the best ‘out of the box’ solution. Like any business we also wanted a system that was cost effective and had a high degree of functionality without being too complicated for staff to use. It was important that the consultant we engaged with had extensive experience and strong product knowledge. We felt confident engaging with the team at Cutcher & Neale who have built a professional reputation from successfully servicing businesses for over 50 years. Not only were they able to provide us with expert advice on how to make Ostendo work for our business, they deliver service and support in a timely and professional manner. We can already see the ROI (Return on Investment) within the business and our accounting fees have reduced. We would highly recommend engaging with the team at Cutcher & Neale who we have found to be highly skilled, understanding of our business needs and professional in all our dealings”. - Steve Liddell, Managing Director Newcastle & Hunter Community Access Inc Business Type: Not For Profit Product Use: HR3pay With project funding provided by the State Government, the NHCA realised the importance of tracking carers hours by patient and other associated costs to ensure that budgets were adhered to while maintaining a high level of service to the people using the service. The NHCA engaged with Cutcher & Neale for a cost effective payroll solution that had the flexibility to suit their specific business requirements. “We have had a long working relationship with Cutcher & Neale so when it became clear that we required advice for payroll software, we looked no further. Not only were the team able to provide a payroll solution to fit our requirements and budget, the implementation and training was personal, professional with minimal disruption to our day to day business operations. We have found HR3 to be a reliable and flexible payroll product that not only streamlines payroll but gives management the ability to report on the critical areas of the business which ensures that our staff can provide the highest quality of patient care. We highly recommend Cutcher & Neale’s software division to any business”. - Karen Stace, General Manager Business Type: Not For Profit Product Use: QuickBooks Compass Housing Services is a not for profit, corporate organisation and was established in 1984. Compass is about alleviating the hardship of housing stress for low to moderate income earning households by providing secure and affordable housing and delivering housing products for disadvantaged people who have difficulties sourcing adequate and affordable housing. Compass presently has a head office at Hamilton and branch offices at Newcastle, East Maitland, Central Coast, Upper Hunter & Broken Hill. “Compass has a long and successful working relationship with Cutcher & Neale so when we required financial software advice, the choice was simple – go with the people you trust. The staff at Compass manage rates, water and electricity payments for over 1,000 properties. With an ever growing data file being dragged across the network, we needed advice on a solution that would reduce network load and provide us with the necessary features to efficiently and effectively manage the business. Under the guidance of Cutcher & Neale’s software consultants, we migrated our financial data to QuickBooks. The benefits have been immediate with superior recording, tracking, reporting capabilities and greater ease of use. We can now have the ability to extract reports per employee or business unit which provides us with greater financial control over the funding we receive. For businesses who want to stand out from the crowd and have a distinct competitive advantage I would recommend looking no further than the team at Cutcher & Neale.” - Geoff Wooden, Chief Financial Officer Genspec Business Type: Electrical Engineering Product use: Ostendo Established in 2008, Genspec has created a niche market by providing specialised electrical services in the Mining and Heavy Industry. Genspec specialises in completing Electrical Projects and providing Electrical Statutory Engineering for NSW Open Cut Coal Operations. Genspec’s focus on implementing systems to improve business performance highlighted the importance of utilising an effective Business Management software system that could manage project tracking. They needed to be able to manage quoted jobs, contracts, and schedule of rates for various customers, each with different contractual arrangements and charge out rates. As well as this, the system needed to be able to handle inventory and ensure that all cost were captured and booked to a job. “Our business model is driven by two main revenue streams, skilled labour hire and electrical sales through projects. As our business grew it became evident that our accounting software could not provide us with the flexibility to determine charge out rates, margins per customer or site specific information. That is when we turned to the team at Cutcher & Neale to provide us with some expert advice on how to make Ostendo work for our business. The Ostendo package provided an out of the box system that satisfied our requirements and integrated with our current systems. The ROI (Return on Investment) was immediate, negating the need for an administrator for the business as we could now manage invoicing and other tasks quickly and efficiently. Our systems have been developed to ensure that Ostendo is an integral part of how we manage the business. Apart from the business benefits we have realised from using Ostendo, our accountants are also impressed. Ostendo integrates seamlessly with our existing MYOB financial software meaning our records are accurate and provide a true reflection of the health of our business. The accountant still only needs to work in MYOB and doesn’t need to learn another software package. We would highly recommend engaging with the team at Cutcher & Neale who we have found to be proactive, personal and professional in all our dealings”. - Paul Canvin, General Manager Lifeline Newcastle & Hunter Business Type: Not For Profit Product use: MYOB Retail Manager Lifeline Newcastle & Hunter is a multi faceted business which provides products and services to the community to enhance the living skills and lifestyle of the local community. To support our endeavours, Lifeline manages six recycling goods stores and a collection depot across Newcastle & the Hunter. In 2008 Lifeline moved to streamline their retail arm by moving to a point of sale software system that would simplify the business. The team at Cutcher & Neale ensured that the transition from old to new was performed seamlessly and professional through a planned and consultative process which ensured the project was on time and budget. Lifeline’s business model is very different from most retail outlets as we depend on the generosity of the volunteers to staff the stores, most of whom are elderly members of the community. Cutcher & Neale’s easy to follow training program and professional on-going support have ensured that we are able to process sales more efficiently, have greater control over reporting and reduce our administration at head office level. As a result of our professional relationship with Cutcher & Neale we would highly recommend their services to all local business looking to get an edge and have greater control over their future. - Lisa Tierney, Business Manager Justin Norris Swim Academy Business Type: Retail Product use: MYOB Retail Basics & MYOB Accounting Plus "We would recommend the services at Cutcher and Neale to anyone. After initially meeting with Cutcher & Neale and discussing our business vision, we were recommended an appropriate system at start-up (Retail Basics + MYOB Accounting Plus) and have found this set up still beneficial after three years of growth. We have had support with any software or POS issues as soon as they occur whether it was by remote access, over the phone or in person on site. Probably the best aspect of our relationship with Cutcher has been the extensive initial training for our accounting software. With the help of Cutcher's training, we actually know enough to have our accounting software to actually work FOR us, rather than just be something we have to do for the tax office. We are able to analyse the business at any point in time to check our current business health and make any corrective management decisions if necessary before things get off track. And with ongoing support, we know any questions are just a phone call away from being answered." - Justin Norris Walkom Linehans First National Real Estate Business Type: Real Estate Product use: HR3pay “Managing a significant payroll is labour intensive and time consuming. To simplify our business processes Walkom Linehans migrated their payroll from a manual system to HR3pay in early 2006. Our need was driven by growing staff numbers and a requirement to free up employees time so they could be more proactive with our client base. The outcome was a reduction in the pay run function of 3 to 4 hours a week and the streamlining of our end of year commitments including Group Certificates and Tax Office requirements. Our staff now has the ability to receive password protected email payslips and the option to split their salary and commission payments into multiple accounts. We have found HR3pay to be reliable and robust with an intuitive, user friendly interface making it the perfect tool for a dynamic company such as ours. We have found Cutcher & Neale service and ongoing support to be highly professional throughout our relationship, mirroring our own high standards. We would have no hesitation recommending Cutcher & Neale to any business looking to streamline their payroll function, reduce costs and grow their business.” - Scott Walkom, Director / Licensee in charge Commercial Fishermen's Co-operative Business Type: Wholesale Distributor Product use: HR3pay “The Commercial Fisherman’s Co-operative has a successful relationship with Cutcher & Neale stretching back 15 years, so when it became evident that we required a new payroll system, we looked no further than the Business Software & System Solutions team. Our previous payroll software was no longer able to cope with the demands our 50 plus strong workforce with a mix of casual and permanent staff, split between multiple locations. HR3pay is the perfect fit for our business as it allows the payroll department to quickly and easily manage the pay run, saving 2 to 3 hours per week. HR3pay also has advanced security options allowing us to restrict access to personal information about our employees. Not only does HR3pay allows us to manage our payroll more efficiently, we also save time and money at year end. Group Certificates are no longer filled in long hand and are now created at the press of a button, representing a significant time and cost reduction, not to mention eliminating human error. Since moving to HR3pay more than 2 years ago we have experienced no downtime and any support queries we have had have been dealt with promptly, efficiently and professionally by the staff at Cutcher & Neale. The efficiency, reliability and ease of use of HR3pay has freed up my time allowing me to concentrate on other areas of the business”. - Allan Jennings, Accountant
Trading since 1976, Nova Distributors is a privately owned Australian family business supplying the plumbing and electrical trades. Nova Distributors sell a vast array of valves, pipes, and associated fittings.
Newcastle and Hunter Community Access Inc (NHCA) commenced operation in 1992, as a result of research conducted by the University of Newcastle investigating the needs of people with severe disability in the Hunter Region. The NHCA now provides services in the areas of supported day programs, brokerage services, post school options and community participation. Newcastle and Hunter Community Access Inc (NHCA) commenced operation in 1992, as a result of research conducted by the University of Newcastle investigating the needs of people with severe disability in the Hunter Region. The NHCA now provides services in the areas of supported day programs, brokerage services, post school options and community participation.
Compass Housing
www.justinnorrisswimacademy.com
Founded in 1961, Walkom Linehans First National Real Estate primary operating principle has been to deliver professional, quality real estate services resulting in a reputation of integrity and trust. Due to the ongoing success of the business, staff levels have grown to include 26 experienced professionals and administration staff. To maintain their high services levels, Walkom Linehans sourced an efficient and cost effective payroll solution to handle their diverse salary and commission payment requirements.
The Commercial Fishermen's Co-operative was formed in 1945 to service the needs of the local commercial fishers by providing subsidised fuel, ice, gas, cold storage, mooring berths, transport and the marketing of the daily catch of seafood. The Commercial Fishermen's Co-operative supplies markets in Newcastle & Sydney and operates 4 retail premises while leasing two retail and three restaurant facilities. To continue their high level of service and competitive advantage, the Commercial Fisherman’s Co-operative realised the benefits in moving to a more intuitive and adaptable payroll system.