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Today's B2C or B2B customers want it all. They want fast shipping, or free shipping, ready product availability and to purchase products however and wherever they would like. As a distributor, you face a choice—you can either deliver what consumers want or lose business as people vote with their wallets.
What is the perfect customer experience today that will give your distribution business the competitive edge? The key is omnichannel commerce, which simply means delivering a truly consistent shopping experience regardless of where the consumer chooses to engage a retailer or supplier.
A perfect order made through omnichannel commerce will be shipped for free within a day or two, accurate, complete, damage-free, easily returned, and competitively priced.
The traditional model of distribution is rapidly changing. Today, B2B customers increasingly act like consumers and want self-service tools that give them instant access to product information through their mobile devices. Many consumers are beginning to buy directly from wholesalers and manufacturers through easy-to-use ecommerce websites.
How can distribution businesses meet the demands of 21st century customers? Here are a few keys to optimising your wholesale distribution business for today's constantly evolving landscape.
Running a successful wholesale distribution business in Australia requires keeping pace with changes in technology, the economy, workforce demographics, customer needs, pricing models, and much more.
These challenges often put smaller, independent distributors at a disadvantage to national or international operations. With limited resources, independents may suffer from poor inventory management, outdated technology, insufficient finances to support growth, and the like. But it doesn't have to be this way.
To the untrained eye, distribution may appear to be a fairly straightforward industry. In all reality, however, it is evolving more rapidly than before.
When used as part of an overall warehousing approach, Warehouse Management Systems (WMS) help companies create more efficient operations, save money and better utilise their valuable labour resources.
Engage your customers everywhere and accept orders via phone, online, direct sales or EDI.
Customer Profitability
Measure success on a per customer level.
Cost to Serve
Know what each customers costs.
Profitability by Segment
Improve efficiency with deep profit analytics.
Manage supplier and vendor relationships with complete visibility across the purchasing process.
Inventory Cost Management
Control costs to maximise profit potential.
Lead Time
Forecast accurately to ensure on hand supply.
Cash Flow Management
Support cash flow with purchasing controls
Track inventory movements and transactions in real-time. Optimise day-to-day warehouse operations.
Asset Management
Protect your business's value.
Fulfilment Costs
Analyse and minimise your cost to deliver.
Inventory Controls
Handle even the most complex inventory processes to ensure efficiency.
Deliver on time, every time. Exceed your customers' expectations while minimising shipping costs.
Shipping Costs
Save on time and cost of shipping.
Cycle Time
Minimise the cycle to improve efficiency.
On-Time Delivery
Deliver consistently to meet customer demand.
Extend market reach through campaign management, marketing automation, and detailed analytics.
Customer Acquisition
Build your customer base at lower cost.
Return on Investment
Measure and prove ROI precisely and in real time.
Marketing Insights
Get more from your marketing dollars.
Maximise sales across your organisation with complete visibility into opportunities, pipeline and pricing.
Revenue Forecasts
Know what's coming and adapt more quickly.
Sales Efficiency
Increase revenue without adding headcount.
Pipeline Management
Monitor productivity at every step.
Empower your support team with a 360-degree view into each and every customer.
Product Issues
Uncover problem areas through real-time support visibility.
Product Support Costs
Reduce support overhead with self-service options.
Cost to Close
Analyse your support operations to maximise efficiency.
Connect every part of your business to your company's core objective.
Our goal is to identify and implement the most effective software solutions for your business. Our team will quickly assess your needs, provide tailored advice, product comparisons and support a seamless transition to efficiency and productivity.
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