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Read about how Cutcher & Neale (us, we or our) collects, protects, uses and shares your personal information. The Cutcher & Neale group includes the following entities:
• Cutcher & Neale Pty Ltd ABN 21 001 507 615
• Cutcher & Neale QLD Pty Ltd ABN 12646 304 010
• Cutcher & Neale ABN 40 332 649 703
• Cutcher & Neale QLD ABN 90 744 266 526
• Cutcher & Neale Sydney Pty Ltd ABN 52 151 707 318
• Cutcher & Neale Financial Services Pty Ltd ABN 22 160 682 879 AFSL No. 433814
• Cutcher & Neale Investment Services Pty Ltd ABN 38 107 536 783
• Cutcher & Neale Investment Services QLD Pty Ltd ABN 34 646 412 713
• Cutcher & Neale Finance Pty Ltd ABN 37 137 924 755
• Cutcher & Neale Super Technical Services Pty Ltd ABN 58 112 858 189
• Cutcher & Neale SMSF Audit Pty Ltd ABN 94 651 297 773
• Cutcher & Neale Risk Insurance Pty Ltd ABN 94 650 947 416
• Cutcher & Neale Assurance Pty Ltd ABN 37 126 556 330
• Cutcher & Neale Forensic Accounting Pty Ltd ABN 90 127 616 906
• iMed Insurance Pty Ltd ABN 29 621 764 449
• Medical Benchmarks Pty Ltd ABN 40 160 801 507
Your privacy is important to us. We are committed to protecting your privacy and we want to ensure that you have a clear understanding about the information we collect about you, how we use it and who we share it with.
WHAT INFORMATION DO WE COLLECT?
Personal information is information about you that is reasonably identifiable (i.e. name, email address, contact details).
Credit information is personal information that is collected in connection with a credit application. This includes identification information, default information or repayment history information.
The information we may collect (and hold) about you includes:
Depending on the services we provide to you we may also collect sensitive information from you such as health information in connection with insurance application forms.
We collect personal information either directly from you or from other people such as:
WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION
We will only use your personal information for the purposes for which it was collected (primary purpose) or for a purpose related to the primary purpose, if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.
Our primary purposes for collecting, holding, using and sharing (disclosing) your personal information include:
DO WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?
Yes we do. However, you can decide not to receive marketing material from us at any time by contacting us via email to firstname.lastname@example.org or by using the unsubscribe link in any email.
SHARING (DISCLOSING) YOUR INFORMATION
We share your personal information with the following parties:
SHARING (DISCLOSING) YOUR INFORMATION OUTSIDE AUSTRALIA
We share (disclose) personal information outside of Australia to our Manila office located in the Philippines. In addition, some of the parties listed in the above section may be overseas. Countries in which your information may be accessed by these parties include, but at not restricted to, South Africa and India.
We take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
USING OUR WEBSITE AND COOKIES
We collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
HOW WE HOLD YOUR INFORMATION TO KEEP IT SAFE
We hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
For example we:
However, we cannot guarantee the security of your information.
RIGHTS TO ACCESS YOUR INFORMATION OR SEEK CORRECTION
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your
If you think that any information we hold about you is inaccurate, please contact us and we will take
reasonable steps to ensure that it is corrected.
RIGHT TO REMAIN ANONYMOUS
You can choose not to provide us with personal information. However, if you do this, we may not be able to provide you with any products or services.
DO WE DISCLOSE CREDIT INFORMATION TO CREDIT REPORTING BODIES?
We do not disclose any of your credit information to credit reporting bodies including for the purpose of requesting a credit check on you.
HOW TO COMPLAIN
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
T: 02 4928 8500
A: 130 Parry Street, Newcastle West, NSW, 2302